Shipping & Returns

Shipping Policy

Shipping Rates

Within Australia: Australia Post rates or courier, whichever is the least expensive.
Overseas: We ship overseas using a combination of Couriers Please, Fastway Couriers, TNT and Star Track couriers as well as Australia Post depending on where you live in the world.

Delivery Time

All orders are shipped within 3 working days of your payment clearing. If you have not received an order within 10 days, please notify us by email at:

If what you’ve ordered is on back order, or recently out of stock, we’ll email you asap and let you know an approximate delivery time.

If your order is super urgent and you require it for a special day, please let us know at time of ordering via email or phone. We can often dispatch same day if your order is in before 12pm, which is a bonus!

If you have any queries on any of the above, please don’t hesitate to contact via email

Return Policy

Your satisfaction is our first priority. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

To return an item, please send it to:
Highland Retreat
PO Box 12345,
NSW Australia 2480

And also include the following information:

  • Your Order number if known (appears on the top of the confirmation email)
  • Your name and address
  • A description of the item you are returning
  • Whether you would like a refund or exchange